Refund policy
Return and Refund Policy of Lizzy London
At Lizzy London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, under certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee for New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales cannot be refunded. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the return shipping costs. Lizzy London does not refund return shipping fees and is not responsible for any costs incurred during the return process. Please refer to our terms and conditions for more information.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please ensure that you respect this deadline in order to proceed with a return.
Exchange of Sale Items
Sale items cannot be exchanged, even in the case of incorrect sizing. Please make sure to choose the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To begin a return, please send an email to info@lizzylondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Lizzy London does everything possible to ensure customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, you can contact our customer service at the following address: info@lizzylondon.com.