Terms and conditions of use
In these general conditions, the following definitions apply:
- Cooling-off period: The period during which the consumer can exercise their right of withdrawal;
- Consumer: A natural person acting outside the scope of a profession or commercial activity, and entering into a distance contract with the entrepreneur;
- Day: Calendar day;
- Duration transaction: A distance contract regarding a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;
- Durable data carrier: Any means allowing the consumer or professional to store personal information sent to them in a way that enables future consultation and reproduction without alteration of the stored information;
- Right of withdrawal: The possibility for the consumer to cancel the distance contract during the cooling-off period;
- Entrepreneur: A natural or legal person offering products and/or services to consumers at a distance;
- Distance contract: An agreement by which, within a system organized by the entrepreneur for distance selling of products and/or services, one or more remote communication techniques are exclusively used up until and including the conclusion of the agreement;
- Remote communication technique: Means that can be used to conclude a contract without the consumer and the entrepreneur being simultaneously in the same room;
- General conditions: These general conditions of the entrepreneur.
Article 2 - Entrepreneur's identity
- Company name: Lizzy London
- Chamber of Commerce number: 96537914
- Trade name: Lizzy London
- VAT number: Lizzy London
- Customer service email: info@lizzylondon.com
- Company address: Dokter Huijserstraat 50 2265 BL
Article 3 - Applicability.
These general conditions apply to any offer from the entrepreneur, any distance contract, and any order concluded between the entrepreneur and the consumer.
Before the conclusion of the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the conclusion of the distance contract, it will be indicated that the general conditions can be consulted at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the conclusion of the distance contract, the text of these general conditions can be made available to the consumer electronically in such a way that it can be stored by the consumer in a durable data carrier. If this is not reasonably possible, before the conclusion of the distance contract, it will be indicated where the general conditions can be consulted electronically and that they will be sent free of charge by electronic means or otherwise upon the consumer's request.
If specific conditions relating to the products or services apply in addition to these general conditions, the second and third paragraphs apply mutatis mutandis, and in the case of conflicting general conditions, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions of these general conditions are at any time fully or partially null or void, the agreement and these general conditions shall otherwise remain in effect, and the relevant provision will be replaced without delay by an agreement that is as close as possible to the original provision's objective.
Situations not covered by these general conditions must be assessed "in the spirit" of these general conditions.
Any uncertainties regarding the interpretation or content of one or more provisions of our general conditions must be interpreted "in the spirit" of these general conditions.
Article 4 - The offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur has the right to modify and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to assess the offer correctly. If the entrepreneur uses images, they faithfully represent the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot constitute a reason for compensation or cancellation of the agreement.
Product images are a faithful representation of the offered products. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the actual colors of the products.
Each offer contains information that makes it clear to the consumer what the rights and obligations are associated with accepting the offer. This includes in particular:
- The price, excluding customs clearance fees and import VAT. These additional costs are at the customer's expense and risk. The postal and/or courier service will use the special regulation for postal and courier services concerning imports. This regime applies if the goods are imported into the destination EU country, which is the case here. The postal and/or courier service collects VAT (whether or not added to the customs clearance fees charged) from the recipient of the goods;
- Any shipping costs;
- The method by which the contract will be concluded and the actions necessary for this;
- The existence or absence of a right of withdrawal;
- The method of payment, delivery, and execution of the contract;
- The acceptance period of the offer or the period during which the professional guarantees the price;
- The level of the remote communication rate if the costs of using the remote communication technique are calculated on a basis other than the normal base rate for the means of communication used;
- The archiving of the contract after conclusion and, if applicable, how it can be consulted by the consumer;
- How the consumer can check and, if necessary, correct the data they provided for the contract before concluding it;
- Languages other than Dutch in which the contract can be concluded;
- Codes of conduct the professional is subject to and how the consumer can consult these codes of conduct electronically; and
- The minimum duration of the distance contract in the case of a duration transaction.
Optional: Available sizes, colors, type of materials.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the contract becomes effective when the consumer accepts the offer and fulfills the conditions set forth therein.
If the consumer has accepted the offer electronically, the professional immediately confirms the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may cancel the agreement.
If the agreement is concluded electronically, the entrepreneur takes the appropriate technical and organizational measures to protect the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may - within the legal framework - investigate the consumer’s ability to meet their payment obligations, as well as any facts and factors important for responsibly concluding the distance agreement. If, based on this investigation, the entrepreneur has good reasons not to conclude the agreement, they have the right to refuse an order or request or to attach special conditions to its implementation, justifying their decision.
The entrepreneur will provide the following information with the product or service provided to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
- The address of the entrepreneur’s establishment where the consumer can file complaints;
- The conditions and the way the consumer can exercise their right of withdrawal, or, where applicable, clear information about the exemption from the right of withdrawal;
- Information about existing warranties and after-sales services;
- Information referred to in Article 4, paragraph 3, of these general conditions, unless the professional has already provided this information to the consumer before the execution of the contract;
- Conditions for terminating the contract if it lasts more than one year or is of indefinite duration.
In the case of a duration transaction, the previous paragraph applies only to the first delivery.
Each agreement is concluded subject to the suspensive condition of sufficient availability of the products concerned.